Privacy Policy

Introduction

Zenzor B.V. ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or use our services. As a company registered in the Netherlands, we comply with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

Data Controller Information

The data controller for your personal information is:
Zenzor B.V.
Registration Number: 45698721
VAT Number: NL45879321B02
Address: Parkweg 299, 3051 NX Rotterdam, South Holland, Netherlands
Email: privacy@zenzor.top
Phone: +31 108145407

Data Collection

We collect personal data that you provide directly to us and information that is automatically collected when you use our website. The data we collect includes:

• Contact Information: Name, email address, phone number, company name, and postal address when you contact us or request our services.
• Communication Data: Records of your communications with us, including emails, phone calls, and messages sent through our contact forms.
• Business Information: Details about your startup, funding requirements, business stage, and related information you provide during consultations.
• Technical Data: IP address, browser type, device information, and website usage data collected through cookies and similar technologies.
• Marketing Data: Your preferences for receiving marketing communications and information about our services.

How We Use Your Information

We use the personal data we collect for various purposes based on legitimate business interests and legal requirements. How we use your information includes:

• Service Delivery: To provide startup funding consultancy services, respond to enquiries, and fulfil our contractual obligations.
• Communication: To communicate with you about our services, respond to your requests, and provide customer support.
• Business Development: To understand your needs, improve our services, and develop new offerings that may be of interest to you.
• Marketing: To send you information about our services, industry insights, and relevant content (with your consent where required).
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
• Website Improvement: To analyse website usage, improve functionality, and enhance user experience.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about the cookies we use, please see our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contractual Necessity: To perform our services and fulfil our contractual obligations to you.
• Legitimate Interests: For business development, service improvement, and administrative purposes.
• Consent: For marketing communications and certain cookies (where required by law).
• Legal Obligation: To comply with applicable laws and regulations.

Data Sharing and Disclosure

We do not sell your personal data. We may share your information with trusted third parties in the following circumstances:

• Service Providers: With professional service providers who assist us in delivering our services, such as IT support, email services, and analytics providers.
• Business Partners: With potential investors or business partners when you have explicitly consented to such introductions.
• Legal Requirements: When required by law, court order, or regulatory authority, or to protect our legal rights and interests.
• Business Transfers: In connection with any merger, acquisition, or sale of business assets (with appropriate safeguards).

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Generally, we retain client data for seven years after the end of our business relationship to comply with legal and regulatory requirements. Marketing data is retained until you withdraw consent or for three years from your last interaction with us, whichever is sooner. Technical data and cookies are typically retained for shorter periods as specified in our Cookie Policy.

International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions by the European Commission, standard contractual clauses, or other legally recognised mechanisms to protect your data.

Your Rights

Under GDPR and other applicable privacy laws, you have the following rights regarding your personal data:

• Access: Request access to your personal data and information about how we process it.
• Rectification: Request correction of inaccurate or incomplete personal data.
• Erasure: Request deletion of your personal data in certain circumstances.
• Restriction: Request restriction of processing your personal data in certain situations.
• Portability: Request transfer of your data to another controller in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests or for direct marketing purposes.
• Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise these rights, please contact us at privacy@zenzor.top or +31 108145407. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection principles. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to children under 16 years of age, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us at:

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data in accordance with applicable privacy laws.